Not resolved
2.3
Details
Advertised vs Delivered
Customer service
Product or Service Quality
Reliability
Staff
Style and Design
7 comments

We love our Denver Mattress beds.But, one of the remotes quit working.

I have made calls and even gone to the store here in Lubbock, TX only to be told they can't do anything about it. They want to sell me another bed and I really don't need one. Ours are in perfect condition! I have checked everything, put in new batteries.

The amber light on the remote will come on but nothing will move anymore. Can you please tell me what I can do? They want to sell me a new bed and frame and get the new remotes that are made to go with them now. My bed and mattresses are still as good as new, and we love them, I just need a new remote, but they say I can't get one.

Is there not a better solution than that?

Surely you have had others with this problem?

Customer service

Thank you and I look forward to your reply!

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of denver mattress company mattress. Denver Mattress Company needs to offer any options to resolve the issue according to poster's claims.

Other people also mentioned denver mattress company mattress in their reviews. You may find this information helpful for further shopping at Denver Mattress Company.

Had an Experience with Denver Mattress Company?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1343160

Usually the remotes have a phone number for the manufacturer that will handle the warranty on the base. Mine has the phone number and the serial number inside the battery plate. Hope that helps.

FurnitureRowCustomerServi
#1088616

Hello,

Thank you for taking the time to post a review about your situation.We are very sorry to hear that your remote is no longer working.

If you could please visit our Customer Support Center at furniturerow.zendesk.com and fill out a form with your information, we can have someone look into this issue and reach out to you!

Sincerely,

Shelby P.

Furniture Row Digital Community Coordinator

Anonymous
to FurnitureRowCustomerServi Great Falls, Montana, United States #1336524

My remote quit working can I get it replaced or repaired

FurnitureRowCustomerServi
to Daniel Rowe #1336543

Hello Daniel,

Thank you for your reaching out with your question.We'd like to be able to work with you on this, if you could please visit our Customer Support Center at furniturerow.zendesk.com to fill out a form with a summary of your issue, a good contact phone number and the store location you visited, someone will be able to reach out to you to discuss more in-depth.

Please include that you were contacted via your Pissed Consumer comment.We look forward to hearing from you!

Thank you,

Jennifer B.

Furniture Row Digital Community Coordinator

Anonymous
to Daniel Rowe #1336566

My remote quit working can I get it replaced or repaired

Anonymous
to Daniel Rowe Lubbock, Texas, United States #1336619

Daniel,

I forgot to mention that all I had to do was reprogram my remote, which I did by following the directions that were sent to me! I was elated to finally have my remote working again. I use my remote daily and we love our Denver mattresses.bed.

lindaholland1@ymail.com

Lubbock, TX

Anonymous
to Daniel Rowe Lubbock, Texas, United States #1336580

Daniel,

I found someone that knew what to do, finally, which cost me nothing.This took just a few minutes to get my remote back to working!

If you will send your email address to me, I will forward the email I received which has an attachment of the directions to fix the remote to you. I am the person that sent the first email shown above (ljh79424) and dated Dec. 31, 2015 to Pissed Consumer.

Hopefully, you will be able to get your remote to work too!

My email is lindaholland1@ymail.com

You May Also Like