I purchased a bed from your store in Lubbock, TX. I got a adjustable base with it.
I was told it was a discontinued base. So I got it on discount. I have been trying it out for 30 plus days the mattress is hurting me and adjustable base is to tall. The sales person I had was really nice the first time I went in, when I went back to return the mattress and base they were not as nice.
I was told they could not refund the base only store credit. I am still waiting on my new bed.
If I had known I could not get a refund on the base I would not had purchased it. I will never purchase anything from there again!!!!
Product or Service Mentioned: Serta Icomfort Plush Mattress.
Reason of review: Return, Exchange or Cancellation Policy.