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Many yrs ago I purchased a queen mattress from Denver mattress and at the time of purchase the employee that was working gave us a deal on a model that i picked out - but turned out to that it was not new when i received it. It was the Floor Model that I was trying out ALONG with everyone else that day!

BS.. I told Denver Mattress that I wanted i new mattress - well the exchange was made then they guaranteed the 15 yrs of No Damage Policy and if needed to exchange it the Policy will cover it. Well, water damaged in my apt happened and it needed to be replaced, long story short; Denver Mattress tried to tell me that i had to pay the difference between the two of the new one and the the old one [my original bed but this is not what the Policy said, it said it would cover the exchange for whatever reason no matter what!! The company tried to pass along a used mattress to me, this is what one of the workers told me that they do with all of the returned mattresses.

The company just *** the top of the old mattress and replaces the damaged parts and resells it.. You can say it - getting a Refurbished Bed!! Talking about cutting corners, ****.. This company in my opinion is nothing more than a rip off to the consumer.

After all the hassle - I got my money back and finally went somewhere else and got a bed that was not refurbished. They say alot of things on TV but when you get the real opinion from someone who works there from behind scenes then you really wonder about the company..

I am not buying from any of the Furniture Row Clan again, no matter how great their commercials sounds!! Pfff...

Location: Denver, Colorado

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Guest

Amen! Worst experience of my life!!

Guest

I have purchased several mattresses from this company in las Cruces nm. I don't know what experience s you had, but mine have all been great.

The manager there has been there since our first purchase, about 9 years ago, he is very friendly and patient, and was very quick to act when I had 1 issue. The service is so good I had friends and family buy from Denver mattress in other states, and they all had same service as I do.

GREAT COMPANY. All the complaints I am reading is just cases of people wanting something for free, and as for the ex employee, he was probably fired and disgruntled

Guest

Horrible...don't buy a bed from this company. We purchased one of their mattresses with the ergomotion base.

We waited two weeks for the bed to be delivered as we were told they were backed up on delivery. Upon getting the bed the ergo based worked for three days and stopped working. So basically we were left with a hard mattress, (not what we had wanted), and no way to adjust it. We contacted the store and were told that the motor in the base needed replacing.

We waited another two days and a representative came to our home and replaced the motor. Within 48 hours this motor also failed and we were faced with the same issue. We finally returned the bed and exchanged it. We just got the "new bed" today and we are hoping this one will work.

Upon returning to the store we were told that as soon as the old bed was "checked in" we would obtain a refund for the difference in the cost of the broken and new bed. On top of all this the workers delivering the new bed had no idea what was going on. Overall this has been a horrible experience. I am still debating on taking it all back and using our camping mattress until we can shop at a store that is not being staffed by *** The customer service was horrible as well as the product.

Do yourself a favor and don't shop for a bed here. :(

Guest

I worked at D.M.C for 2 years, and yes they will sell you a used mattress and say its new.

If they tell you its in stock and find out its not and instead of telling you they screwed up, they will bag a return or a floor model and send it to you because they are Not going to lose that comission! Hopeing you wont notice. Trust me stay away from D .M.C, , My manager sold a pissed on mattress to a girl after cleaning it with the mattress cleaner, i wish i would have said something but i didnt wanna lose my job, Just a little TRUE story about the number 4 Mattress company in the US!

Guest

Do yourself a favor and look elsewhere. My wife and I were in need of a new bed as our old bed was sagging in the middle.

We had our minds made up to go with a Beauty Rest from Mattress King until a friend said the Denver Mattress folks warranty was great and we should check out the Durango. Long story short we bought it based on the warranty. had them deliver it for $49 as they said that would include disposal of moving the old mattress. Upon arrival the delivery guys tell me that they will no longer honor the warranty as our house has bed bugs and they would not remove the old bed either.

Well needless to say we do not have bed bugs and I in turn had to move the old bed on my own with a partially torn labrum. I then called the store manager to insist that they fund my delivery charge as they did not honor the agreement we had. He then accused me of being dishonest and said I wasn't up front about the bed bugs (which as I said we do not have.

I'm now going to escalate the issue to ensure that I have a full refund on the delivery and that they will honor the warranty Again the only reason we chose them was so that we didn't end up with another sagging bed in 5 years. Needless to say I'm wishing I went with another company as these guys are a joke and will keep hearing from me until I get some ort of apology and refund on the delivery.

Guest

I'm going to bring back up what many people on this thread have already said. Denver Mattress absolutely DOES NOT sell refurbished mattresses.

They, like every other furniture or mattress store, do RESELL their used mattresses after going through the state laws are. Some require disinfecting, some actually require nothing. They only thing that is required everywhere is that you are told you are buying a used mattress. You get a great discount but are usually taking it "as is".

With floor model it is usually a dollar amount warranty meaning in the event of a defect you get what you paid for it toward a new one. They already went above and beyond for you when you got a new mattress for the price of a discounted floor model. There is no mattress company that I have ever heard of that offers "damage protection". Damage is out of their hands.

They cover manufacturing defects which is in their hands. They really did you a favor when they actually refunded you. YOU RIPPED THEM OFF!!! You did however give me reason to shop with them more in the future because I have NEVER heard of SUCH WONDERFUL customer service.

Now given, the salesperson may have left out some details and that is shady. I know a few of their employees and from what they have said, that behavior is absolutely not tolerated so chances are, that person doesn't even work there anymore.

Guest

We bought a bed at the Denver Mattress in Corpus Christi, TX. If your looking to buy a bed and the brand your looking at is sold else where-RUN.

Go buy your bed somewhere else. We bought our bed on February 24 and was told that it could take up to 14 days to get in. The bed did come in on March 10, but I was told that they couldn't deliver until Thursday the 14 but that they couldn't give me a time until day before. They called at 3:45 to tell me my bed would be delivered on Thursday the 14 at between 7:30pm and 9:30pm.

Needless to say I was shocked. My husband gets up at 4:30 every morning, so he is in bed by 8:30. She was real sorry but that couldn't be changed. Now we get to wait until next week to get our bed that we paid for on February 24.

I know Mattress firm has the same bed we bought. I don't know why we came here, and I'm real sorry we did.

Guest

They do to sell refurbished mattresses!!! We bought a mattress &within 6 months it had huge indentions.

We had to load it & take it up to the store so they could 'measure' it. So amazing they knew exactly where & how to measure. They must have ALOT of practice. It barely didn't meet the requirements to get a new mattress.

Hmm.. Imagine that.. We were desperate NOT to take that thing back home to just sleep on the couch. They said they had a refurbished almost new mattress that has been sprayed with some high power spray to clean it.

They sold us that for a small discount.

We kept it 1 month & bought a VERY comfortable temporpedic at a reputable company.. Don't go there

Guest

I purchased a Mountainair queen size bed in 2008. Loved it for the longest time - this year the air started going down so I called and they told me if the pump was bad it would be roughly 450.00 to replace it - BUT the salesman assured us the bed had a 10 year warrenty so I asked them about that and he said oh that isn't on the pump.

I ask him if there was a way to determine if it was the pump or the bladders and he said leave the pump unplugged and if the air holds it is the pump if not it is the bladders. So we checked it out - determined it was the bladders so I called back again today and they told me the bladders were 350.00 to replace. Well I blew my top - just two weeks ago the salesman didn't say ANYTHING about the bladder warrenty and today I was told that the bladders only have a 2 year warrenty. I ask him what good a two year warrenty was on the guts of the bed!!!

1400.00 for basically a 2 year bed. They didn't give us a copy of the warrenty when we purchased the bed and now I regret not pushing for one. We had NO small print to read to make sure what we were told was in fact true. I am sick about this and will not recommend them to any one ever again.

Full disclosure at time of purchase should be absolutely enforced by the store. When you tell someone the product has a 10 year warrenty you should stand behind it - you should not let them leave without making sure that they are aware that the "warrenty" is actually piecemeal and the shell - pretty much worthless without the bladders and motors - is the only part with the 10 year warrenty.

Guest

people really need to learn that what you say...... if it doesnt sound true to you then when you type it it's not gonna soud tru either.

No company can sell a refurbished mattress by law, this place has businesses all over the country, and they are inspected for this all the time. I'm sure if this was the case they would be shut down. And don't be ***... WATER DAMAGE really, WOW.

thats like saying hey i bought a new car and i ran it into a pole and the carlot is going to give me a new car, no need for insurance we got it!!!!!!! ***

Guest

:eek the manager at boise idaho needs a new job wow im still shaking my head what did i do .listen to them sell a wonderfull product .then came back to say im not happy well *** off my head.i have rights to change my mind.after having bed for two weeks he made me feel like i just ran over his dog.dont bark at me please im the customer..stay away you will be so sorry.

Guest

a horrible experence 5000,00 later bought the best of the best and after one year was up bed has lumps and ergo adjustable head and foot plus massager flat out broke they say sorry call the manufature they will mail you parts now u tell me how do i fix that i cant take apart a engine in my car ..do not use boise denver or any other please..

Guest

Water damage is a home insurance deal not a mattress warranty. If you buy a tv at Walmart and water damage happens to it and you try to get your money back from them they will laugh there *** off at you.

Guest

I bought a space bed (Denver Mattress was running a "Back to School" Special) on August 31, 2011. It's October 24, 2011 AND I'M STILL WAITING FOR THE FRAME FOR THE BED!!!

NOT a happy customer. Won't be buying here again.

Guest

The warranty Denver Mattress delivers covers the mattress for manufacturing defects. They do not re-cover or re-furbish their products.

The company GAVE you your money back several years later because you sustained WATER damage to your dwelling?

REALLY? REALLY.

Guest

Water damage? How is this a mattress issue?

People need to better understand what warranties are. Water damage is not fault of the mattress. I don't understand critical thinking here?

I have a Doctor's Choice and love it, and have since 2006. A great company and pretty professional.

Guest

Bought the first one, after 2 years it dented in on my side...I am 130 lbs. We had to prove it with a photo showing the dent was 1 1/2 inches deep.

They gave us a"new" one but the same thing happened very soon after. We showed the picture of a 1 inch deep dent but they will not exchange it and accused my husband of pushing the ruler down.

I have hip problems now and I think it is because of the mattress....since I have alway been healthy and active. :(

Guest

How is it they can sell refurbished mattress ?

Anyways, I went in there to fix an issue with a set I had bought the week before, and the sales guy just went off on me. Telling me I was verbally attacking him ! Which I didn't,what a ***, I though about just leaving and coming back another day, but I figured with my luck he's probabaly be there again and I'd have to deal with him all over again.I dont know if they train their managers to be jerks,or they just come that way.

I have had problems with this company before, but they are the only ones that sell a specific mattress that I like that doesn't hurt my back,and NO its NOT the Doctors Choice.

I asked the delivery guy that replaced the boxspring on this set if this was a new mattress,and not something someone else didn't want, and he said it's new it came from the factory.. but after hearing the refurbished story... who knows :roll

Guest
reply icon Replying to comment of Guest-335681

it's not a refurbished mattress you freaking ***.

Guest

I got my Monarch Supreme from DMC in 02 and it is still the in great shape and a great bed. Wish my dog didnt go on it or Id still keep it. The store you buy from may suck but the beds are great from what Ive used.

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